Returns & Exchanges
A request for an exchange or return must be submitted within 14 days of receiving your order. Item(s) must be in their original condition with tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused.
To make a return, please email lali@lali.au to request an RA (return authorisation) number. Please include your name, order number and the item(s) you’d like to return in the email. We will respond to you within 24-48 hours and provide return y and shipping instructions. We do not cover the cost of returns.
Your order will be refunded within 3 to 5 days of arriving at our office. Refunds will be credited back to your original method of payment.
Each lali piece is carefully handmade and inspected for any flaws before packaging. We will only replace, repair or refund due to a manufacturing fault but not normal wear and tear. Please follow the care instructions. Goods damaged due to the buyers’ negligence will not be accepted for refund.
Any unauthorized returns or undelivered parcels will be refused and the item(s) will be returned to sender.
lali monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
Sale Items
Items discounted from their original price are eligible to be returned for exchange or store credit only. This includes items purchased using a discount or promotional code during flash sales. This does not include the newsletter signup promotion.
Shipping
Shipping Within Australia
Orders within Australia are sent by Australia Post. Once your package has been dispatched you will receive a tracking number and details via email. Deliveries to Australian addresses can be expected to arrive within 2-3 days from the time of shipment. For regional deliveries, please allow an extra 3-4 days depending on your location.
International Orders
Deliveries outside of Australia can be expected to arrive within 3-10 days from the time of shipment, depending on your location. Once your package has been dispatched you will receive a tracking number and details via email. We are not responsible for any Duty, VAT or additional taxes that may be charged after the sale for international orders.
Once we have received your order, we will send you an order confirmation email. All orders are processed within 24-48 hours. Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day.
Cancellation Policy
No cancellations, changes or refunds can be made once an order has been placed and payment has been processed.
If you have made an error in your delivery address, please contact lali@lali.au immediately. If your order has already been shipped, lali accepts no responsibility for incorrect details entered.
